Waiting to ship new features until I have some user feedback. It's easy to build things, harder to validate them.

Didn’t get any users from my product hunt launch, but I did get a helpful comment with a feature idea, so that’s something!

Working on something I need is a huge benefit because I want to keep going even if I don’t get a ton of users (or even any users) in the first weeks.

Launched on product hunt! producthunt.com/products/supportfyi

First user who isn't me! Sourced through LinkedIn, but not a pre-existing connection.

Added an interactive product demo to the landing page! You can preview the branding controls and see how the banners work

The MVP is ready! I'm building a platform for support teams that helps them notify customers of active incidents, which will strengthen customer trust and reduce incoming support tickets.