Guest feedback is one of the most powerful drivers of reputation, bookings, and long-term growth — but most hospitality teams are overloaded managing reviews across multiple platforms. Ranova exists to turn that scattered noise into clarity, action, and measurable improvement. We empower hoteliers to centralize, understand, and act on customer feedback with AI — by automatically analyzing reviews, generating personalized responses that match each brand’s voice, generating tasks from feedback.
Guest feedback is one of the most powerful drivers of reputation, bookings, and long-term growth — but most hospitality teams are overloaded managing reviews across multiple platforms. Ranova exists to turn that scattered noise into clarity, action, and measurable improvement. We empower hoteliers to centralize, understand, and act on customer feedback with AI — by automatically analyzing reviews, generating personalized responses that match each brand’s voice, generating tasks from feedback.
Ranked #2088 on TrustMRR
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Value proposition
Ranova is the AI feedback engine for hospitality. It gives you a clear view of guest sentiment, helps you respond consistently, and turns feedback into concrete actions your teams can follow—so nothing gets missed and standards stay high.
Problem solved
Guest feedback lives across dozens of platforms. Without a clear overview, trends are hard to spot and decisions are made too late. Ranova centralizes all your reviews and feedback into a single, easy-to-read dashboard.
Pricing
Pro: $299/mo, Advanced: $499/mo, Enterprise: Contact Sales
The founders are transitioning to focus on other commitments as the company enters its next phase. The business generates approximately 20K ARR from hotel customers, with revenue primarily billed via Swiss QR invoices. As a result, part of this revenue does not appear in Stripe-only public dashboards, but is fully verifiable through paid invoices and bank records.
Valentin
Founder of Ranova
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Target audience
Hoteliers
Business details
Additional info
Backed by EHL’s hospitality leadership, EPFL’s AI expertise, and the support of HotellerieSuisse. Developed by ex-Expedia professionals.